IBM Tone Analyzer - Like HAL 9000

In creating the Watson Tone Analyzer Service, IBM has been following in the fictional footsteps of Arthur C.Clarke's HAL 9000 computer from 2001: A Space Odyssey. Consider the following "customer dialogue":

Dave Bowman: "Hal, switch to manual hibernation control."

HAL: "I can tell from your voice harmonics, Dave, that you're badly upset. Why don't you take a stress pill and get some rest?"

Dave Bowman: "Hal, I am in command of this ship. I order you to release the manual hibernation control."

HAL: "I'm sorry, Dave, but in accordance with special subroutine C1435-dash-4, quote, When the crew are dead or incapacitated, the onboard computer must assume control, unquote. I must, therefore, overrule your authority, since you are not in any condition to exercise it intelligently."

Dave Bowman: "Hal," said Bowman, now speaking with an icy calm. "I am not incapacitated. Unless you obey my instructions, I shall be forced to disconnect you."

IBM has given us a number of useful tools to help understand customers.


(Document level analysis of customer dialogue)

The IBM Watson™ Tone Analyzer Service uses linguistic analysis to detect three types of tones from written text: emotions, social tendencies, and writing style. Emotions identified include things like anger, fear, joy, sadness, and disgust. Identified social tendencies include things from the Big Five personality traits used by some psychologists. These include openness, conscientiousness, extraversion, agreeableness, and emotional range. Identified writing styles include confident, analytical, and tentative.

Input email and other written media into the Tone Analyzer service, and use the results to determine if your writing comes across with the emotional impact, social tone, and writing style that you want your intended audience to see...

The analysis performed by the Tone Analyzer service is different from sentiment and emotion analyses. Sentiment analysis can identify the positive and negative sentiments within a document or web page. The sentiments can include document-level sentiment, sentiment for a user-specified target, entity-level sentiment, and keyword-level sentiment. Emotion analysis can infer different categories of emotions such as joy, anger, disgust, sadness, and fear. The Tone Analyzer service computes emotional tones, in addition to social and writing style tones. Tone analysis is less about analyzing how someone else feels, and more about analyzing how you are coming across to others.

(Via Overview of the Watson™ Tone Analyzer Service )


(Sentence level analysis of customer dialogue)

Via IBM Tone Analyzer.

Scroll down for more stories in the same category. (Story submitted 3/20/2016)

Follow this kind of news @Technovelgy.

| Email | RSS | Blog It | Stumble | del.icio.us | Digg | Reddit |

Would you like to contribute a story tip? It's easy:
Get the URL of the story, and the related sf author, and add it here.

Comment/Join discussion ( 0 )

Related News Stories - (" Artificial Intelligence ")

DeepMind AI Baffled By Homer Simpson, Needs Human Help
'Whenever a robot finds something it can't identify straight off...' - Harry Harrison, 1956.

Deep Learning Creates New Faces
'a million and a half physiognomic fraction-representations of various people...' - Philip K. Dick, 1977.

Xiaoice AI Now A Poet
'How can you compete with an IBM heavy-duty logomatic analogue?'- JG Ballard, 1971.

Artificial Intelligence Software Predicts Lifespan
'The doctor... went behind his apparatus... exposed dials came to life and a low humming came from the machine...' - Robert Heinlein, 1939.

 

Google
  Web TechNovelgy.com   

Technovelgy (that's tech-novel-gee!) is devoted to the creative science inventions and ideas of sf authors. Look for the Invention Category that interests you, the Glossary, the Invention Timeline, or see what's New.

 

 

 

 

 

Current News

TALOS Exoskeleton Development Proceeding
'Suited up, you look like a big steel gorilla...'

Autonomous Robots Navigate Like Rats
'Out of warrens in the wall, tiny robot mice darted.'

SINTEF Robot Cleans Solar Panels
'The window cleaners, with large padded feet...'

Pangorin Restaurant Service Robots
What'll you have? Jawa juice?

Drug Creates Real Melanin Tan
I've used them all my life...

Medical Drones Hover Like Angels Near You
'The death-reversal equipment is on its way...'

SkEye Amazing Israeli Gigapixel Drone
'An eye that could not only see, but fly...'

How Rude! DARPA Wants Robots To Behave More Like Threepio
'Do I know protocol? Why, it's my primary function.'

'Liquid Light' Flows Around Corners
Light as a superfluid.

Unrolling The Filmy Materials Of Space Tech
'When unfolded and unrolled... it became a tough, gleaming film.'

Buddy Companion Robot Your Bulbous Friend
'Nanny was built in the shape of a sphere, a large metal sphere, flattened on the bottom...'

Poli-X1 Prototype Bee Pollinator
Is there anything drones can't do?

Bake in Space Bake-Off... In Space!
'A joyous condition commenced for the cook in the electric kitchen...'

DeepMind AI Baffled By Homer Simpson, Needs Human Help
'Whenever a robot finds something it can't identify straight off...'

Does Earth's Middle Mantle Hold Oceans Of Water?
Al Gore, you have no idea.

Vaccine Blocks Heroin High
'You're biochemically incapable of getting off...'

More SF in the News Stories

More Beyond Technovelgy science news stories

Home | Glossary | Invention Timeline | Category | New | Contact Us | FAQ | Advertise |
Technovelgy.com - where science meets fiction™

Copyright© Technovelgy LLC; all rights reserved.