IBM Tone Analyzer - Like HAL 9000

In creating the Watson Tone Analyzer Service, IBM has been following in the fictional footsteps of Arthur C.Clarke's HAL 9000 computer from 2001: A Space Odyssey. Consider the following "customer dialogue":

Dave Bowman: "Hal, switch to manual hibernation control."

HAL: "I can tell from your voice harmonics, Dave, that you're badly upset. Why don't you take a stress pill and get some rest?"

Dave Bowman: "Hal, I am in command of this ship. I order you to release the manual hibernation control."

HAL: "I'm sorry, Dave, but in accordance with special subroutine C1435-dash-4, quote, When the crew are dead or incapacitated, the onboard computer must assume control, unquote. I must, therefore, overrule your authority, since you are not in any condition to exercise it intelligently."

Dave Bowman: "Hal," said Bowman, now speaking with an icy calm. "I am not incapacitated. Unless you obey my instructions, I shall be forced to disconnect you."

IBM has given us a number of useful tools to help understand customers.


(Document level analysis of customer dialogue)

The IBM Watson™ Tone Analyzer Service uses linguistic analysis to detect three types of tones from written text: emotions, social tendencies, and writing style. Emotions identified include things like anger, fear, joy, sadness, and disgust. Identified social tendencies include things from the Big Five personality traits used by some psychologists. These include openness, conscientiousness, extraversion, agreeableness, and emotional range. Identified writing styles include confident, analytical, and tentative.

Input email and other written media into the Tone Analyzer service, and use the results to determine if your writing comes across with the emotional impact, social tone, and writing style that you want your intended audience to see...

The analysis performed by the Tone Analyzer service is different from sentiment and emotion analyses. Sentiment analysis can identify the positive and negative sentiments within a document or web page. The sentiments can include document-level sentiment, sentiment for a user-specified target, entity-level sentiment, and keyword-level sentiment. Emotion analysis can infer different categories of emotions such as joy, anger, disgust, sadness, and fear. The Tone Analyzer service computes emotional tones, in addition to social and writing style tones. Tone analysis is less about analyzing how someone else feels, and more about analyzing how you are coming across to others.

(Via Overview of the Watson™ Tone Analyzer Service )


(Sentence level analysis of customer dialogue)

Via IBM Tone Analyzer.

Scroll down for more stories in the same category. (Story submitted 3/20/2016)

Follow this kind of news @Technovelgy.

| Email | RSS | Blog It | Stumble | del.icio.us | Digg | Reddit |

Would you like to contribute a story tip? It's easy:
Get the URL of the story, and the related sf author, and add it here.

Comment/Join discussion ( 0 )

Related News Stories - (" Artificial Intelligence ")

LipNet Reads Lips - Until Disconnected, That Is
'We'd have to cut his higher brain functions... I'm not sure what [HAL} would think about that.' - Arthur C. Clarke, 1968.

Pokerbot Libratus Learns To Lie (Bluff)
'Lying's a vital part of your psychological defense system - you're naked without it!' - Red Dwarf

Software Learns To Design Software
'... The rational use of computers to design more advanced computers.' - Isaac Asimov, 1958.

China Now Has Robot Journalists
'A vast complex electronic organism buried deep in the ground, responsible to no one...' - Philip K. Dick, 1963.

 

Google
  Web TechNovelgy.com   

Technovelgy (that's tech-novel-gee!) is devoted to the creative science inventions and ideas of sf authors. Look for the Invention Category that interests you, the Glossary, the Invention Timeline, or see what's New.

 

 

 

 

 

Current News

Keith Laumer's Bolo Autonomous Tanks Right On Schedule
'I cannot lie idle under attack.'

When Computers Develop Their Own Language, Will They Talk To Us?
'The curious absent look of a robot talking on the TBR circuits - the Talk Between Robots radio...'

LipNet Reads Lips - Until Disconnected, That Is
'We'd have to cut his higher brain functions... I'm not sure what [HAL} would think about that.'

Eterni.me - To Skype With The Dead
'Nothing... left of Jeserac but a galaxy of electrons frozen in the heart of a crystal.'

Wearable MRI Is Former Occulus/Facebook Exec's New Project
'Your cephalochromoscope... that you always turn on and play when you get home...'

Ford Stratasys Infinte Build 3D Printer
'He proudly indicated his Buick... Almost as good as the original it was printed from...'

The Space Suit As Personal Spaceship
'Darn clever, these suits...'

Dune Fans! Your God Emperor Is Ready
'If one held a sandtrout in the hand, smoothing it over your skin, it formed a living glove.'

Robot Strolls Field, Examines EVERY Plant
'The great machines that did the work ... required but a few dozen men to cultivate an entire county.'

Sweden Outlaws Drones
'An eye that could not only see, but fly, roam, travel at speeds and in directions to suit its operator...'

Wear Your Self-Powered Generator
'It's basically a micro-sandwich...'

TITAN-III Spider Robot Is WAY Too Quick (Video)
'My little friends can find you wherever you go!'

Bill Gates Suggests Tax On Robots
'A worker replaced by a nubot that 'appears or pretends to be human' had to be compensated...'

Handle, New Wheeled Hopping Robot
'the hopper sprang thirty feet into the air...'

Matrix Sentinel Ancestor, The Pipe Inspector Robot From Krakow
Watch out, Keanu!

Auto-Focus Smart Glasses Have Liquid Lenses
'Hufhuf oil held in static tension by an enclosing force field within a viewing tube...'

More SF in the News Stories

More Beyond Technovelgy science news stories

Home | Glossary | Invention Timeline | Category | New | Contact Us | FAQ | Advertise |
Technovelgy.com - where science meets fiction™

Copyright© Technovelgy LLC; all rights reserved.