AI's Now Being Taught Anger

Oh, this sounds like a great idea. Artificial Intelligences are now being instructed in the finer points of being angry.


(Resident Evil: Retribution - The Red Queen)

The new machine learning research project, which Touchpoint is investing $500,000 to develop, is being built with input from one of Australia’s big four banks, which is supplying reams of real-life customer interactions that have been collated over the past two years. Telecommunications companies and insurance firms are also contributing data.

Data scientists in Australia and New Zealand will spend the next six months uploading the dataset into the platform and tweaking its learning algorithms with an expectation that it will be live by the end of the year.

Once complete, the project will simulate hundreds of millions of angry customer interactions that will help companies better understand the behaviours and processes that trigger customer outbursts.

Touchpoint Group chief executive Frank van der Velden said the research would help with the complex task of understanding how customers were affected by the various products, systems, policies, processes and people they interacted with in the lead-up to reaching breaking point.

Mr van der Velden said the program would constantly run “what if” scenarios to see if a particular scenario was likely to enrage or benefit the customer.

“The end goal is to build an engine that can recommend solutions to companies — and we’re talking about the people at the frontline here — how they can improve particular issues that customers are facing,” Mr van der Velden said.

“This will be possible by enabling our AI engine to learn right across a whole range of interactions of what has and has not worked in past examples.”

So far, so good. But then they named it the Radiant, after the prime radiant in Isaac Asimov's Foundation Series.

The project has been dubbed Radiant, which takes its name from Isaac Asimov’s seminal Foundation series of science fiction novels.

In the Foundation series, Prime Radiant was a supercomputer that could predict the future behaviour and development of humanity through the analysis of history, sociology and mathematical statistics.

Actually, of course, the Prime Radiant was a display device showing Seldon's psychohistorical viewpoint. Via The Australian.

Scroll down for more stories in the same category. (Story submitted 5/14/2015)

Follow this kind of news @Technovelgy.

| Email | RSS | Blog It | Stumble | del.icio.us | Digg | Reddit |

Would you like to contribute a story tip? It's easy:
Get the URL of the story, and the related sf author, and add it here.

Comment/Join discussion ( 0 )

Related News Stories - (" Artificial Intelligence ")

LawGeex AI Beats 20 Top Lawyers
'The Law Society has strict rules on the use of pseudo-intelligent software - terrified of putting... its members out of work.' - Greg Egan, 1991.

Still Wondering If You'd Work For A Robot Boss?
'This is all coming to you courtesy of the simstim unit wired into your deck, of course.'

CIMON Space Sidekick For Weary Astronauts
I welcome our floating robotic assistants.

Biomind AI Doctor Mops Floor With Human Doctors
'My aim was just not to lose by too much.' - Human Physician participant.

 

Google
  Web TechNovelgy.com   

Technovelgy (that's tech-novel-gee!) is devoted to the creative science inventions and ideas of sf authors. Look for the Invention Category that interests you, the Glossary, the Invention Timeline, or see what's New.

 

 

 

 

 

Current News

Musk Declares Tesla Supercharger Capacity Will Double By Next Year
'Recharge the batteries... in almost every town and village...'

Drywall Robot Looking For Sheetrock
Sheetrockers have sure changed since my day.

Ford's Autonomous Cabs 'Transportation As A Service'
'He was glad to crawl into his autocab and close the cover.'

Sex In Driverless Cars?
'...admirable for petting.'

Amazing Kepler Space Telescope Decommissioned By NASA
'Thus it came about that the search for a planetiferous sun... was not unduly prolonged...'

ODYSSEUS Solar-Powered Stratospheric Plane Flies Forever
'The planes flew continuously, twenty-four hours a day...'

Augmented and-or Virtual Reality Shoes From Google
'The auto-treadmill's bumps and gullies matched whatever terrain the goggles showed me...'

Soon, Your Tesla Will Follow You Like A Pet
'... follow him as faithfully as a well-trained hound.'

Chinese Watrix Gait Recognition Watching You Always
'... those pesky gait-recognition cameras.'

FlexPai Foldable Phone By Royole
'...A paper thin polycarbon screen unfurled.'

Bioreactor Helps Legless Frogs Get Their Jump Back
'An alien drug... Used by an insect race... It can repair bones and organs. It can grow new tissue."

Oh Yes, We're Building The Rotating Tower In Dubai
'Give me an old-fashioned tetragon on a central pivot every time.'

Xinhua AI Anchor Puts CGI Face To Automated News
'...a congeries of software agents.'

Wirewax Watching You Watch, Adjusting Your Experience
'He adjusted the n, the r and b knobs, and hopefully anticipated a turn for the better...'

LawGeex AI Beats 20 Top Lawyers
'The Law Society has strict rules on the use of pseudo-intelligent software - terrified of putting... its members out of work.'

ROAM Robotics Skiing Exoskeleton
'The real genius in the design is that you don't have to control the suit; you just wear it...'

More SF in the News Stories

More Beyond Technovelgy science news stories

Home | Glossary | Invention Timeline | Category | New | Contact Us | FAQ | Advertise |
Technovelgy.com - where science meets fiction™

Copyright© Technovelgy LLC; all rights reserved.